Not a generic template. Our psychosocial hazard kits for retail and customer service are built around the risks that actually show up across Australian retail and customer service workplaces — a researched risk assessment for each of the 17 psychosocial hazards, plus a matrix of 200+ risks for your workplace. Over 200 hours of work, already done.
This Digital Compliance Kit is specifically designed for Australian small to medium businesses.
Find every psychosocial hazard present in your work — all 17 categories, not just the obvious ones.
Evidence: hazard registerRate the likelihood and consequence of each hazard for your workers, your sites and your shifts.
Evidence: risk assessmentEliminate the risk, or minimise it as far as reasonably practicable using the hierarchy of controls.
Evidence: SOPs & policiesConsult your workers, check the controls are working, and review after any incident or change.
Evidence: review logThe risk kit is over 200 hours of research and writing, already done. The SOPs & policies kit is 50+ hours — the controls, written down and ready to issue, and free with the risk kit for the first 100 businesses. Delivered by email as editable files.
200+ hours of research and writing, done
$699one-off, instant delivery
50+ hours of research and writing, done
$499one-off, instant delivery
The first 100 businesses to buy the risk assessments kit receive the SOPs & policies kit free.
Both kits for $699 instead of $1,198. You save $499
Hierarchy of controls training pack and the 90-day compliance pathway.
This is page 1 of 6 for the first psychosocial risk in the retail kit — PH-01, High Job Demands. Hazard, exposure, rating, controls and actions, all filled in.
Every SafeWize Risk Assessment Kit contains 17 of these documents, each one written for retail and customer service. Download PH-01 High Job Demands and see for yourself.
Download sample risk assessment200+ hours of work
An afternoon of editing
The retail kit covers every kind of shopfront — supermarkets, petrol stations, clothing, stationery and the rest. The customer service kit covers contact centres and service desks, where the pressure is call volume and abuse rather than floor trade.
For owners, store, centre and area managers across all retail formats and customer service teams. 17 hazard categories written around frontline customer work — customer aggression, lone work, roster churn, theft exposure.
Choose the one that fits your workplace
Supermarkets, petrol stations, clothing, stationery and every other shopfront — customer aggression, lone work, roster churn, peak trade
Contact centres and service desks — call volume, abusive customers, script constraint, monitored performance
Not listed? We will build it. Purchase the industry kit and we will build yours for you.
Request your kitRegulators expect controls based on the actual risk profile of the work — not generic statements. A template that could belong to any business is exactly what fails an audit.
Nothing an inspector can't see through.
Our full compliance system launches in November 2026. The $699 you spend on a kit today comes off it in full — so there's no reason to wait out your obligations.
Done for you. 200+ hours of work you skip, documentation ready this week.
The complete compliance system — with your full $699 credited toward it.
First 100 businesses only. Buy the $699 risk kit and the full SOPs & Policies Kit — valued $499 — comes with it.
One-time payment, instant email delivery. SOPs & Policies Kit ($499) included free.
Claim the free SOPs kitBonus ends once 100 businesses have claimed it.
Under the model Work Health and Safety Regulations, a person conducting a business or undertaking must identify psychosocial hazards, eliminate the risk so far as is reasonably practicable, and where elimination is not possible, minimise the risk using control measures. Since 1 December 2025 these duties have been enforceable in every Australian state and territory. From 1 July 2026, NSW businesses must comply with the approved Code of Practice: Managing psychosocial hazards at work or demonstrate an equivalent standard.
Regulators expect control measures based on the actual risk profile of the work. Generic statements do not satisfy the duty, and higher-order controls that change the work itself are preferred over controls that ask the worker to cope. For a retail or customer service business, this means the assessment must address the hazards that arise in your workplace rather than describing workplace stress in the abstract.
Retail work places psychosocial risk at the counter. Customer aggression and abuse is the dominant reported hazard, and it has risen materially since 2020 across grocery and frontline retail. Lone work in small-format stores, fuel and convenience removes any immediate support when an incident occurs, and also raises exposure to theft and robbery. Rostering practices — short shifts, late notice, split availability — reduce a worker's control over their own week, which is a recognised psychosocial hazard in its own right rather than merely an inconvenience. Much retail work is also repetitive and closely prescribed, a combination of high demand and low control that the evidence links directly to psychological harm.
Customer service work concentrates the same hazard in a different setting. Contact centre and service desk staff absorb abuse at volume, with no physical distance and often no ability to end a call, and the exposure is continuous rather than occasional. Scripting and quality frameworks remove discretion over how a difficult interaction is handled, which is a recognised low-job-control hazard. Call monitoring, adherence targets and after-call work compress recovery time between contacts, and performance dashboards make the pressure visible and personal. Because the work is done sitting at a screen, the psychological load is frequently underestimated in risk assessments that focus on physical hazards.
SafeWize retail and customer service kits include a separate risk assessment for each recognised psychosocial hazard, approximately 5 to 6 pages per hazard, with the hazard described in your industry's language, the risk rated, and controls selected and mapped to the hierarchy of controls. The full list is set out on the psychosocial kits page.
In a WHS investigation, documentary evidence determines the outcome. Inspectors typically ask for the psychosocial risk assessment, the control measures selected and their position in the hierarchy of controls, evidence of worker consultation, and records showing controls have been reviewed. A statement that the workplace culture is positive is not a defence and does not appear in an audit trail.
The obligations described on this page come from the model WHS Regulations and the psychosocial hazards Code of Practice. The primary sources are published by Safe Work Australia and the state and territory regulators:
Your regulator: SafeWork NSW · WorkSafe Victoria · WorkSafe Queensland · SafeWork SA · WorkSafe WA · WorkSafe Tasmania · WorkSafe ACT · NT WorkSafe · Comcare (Commonwealth)
SafeWize is not a regulator. The kits are compliance documentation, not legal advice. Always check the current requirements with the regulator in your jurisdiction.
The kits are built to the model WHS framework and the psychosocial hazards Code of Practice, which every Australian state and territory now enforces. Enforceable psychosocial duties have applied nationally since 1 December 2025, and NSW businesses must comply with the approved Code of Practice, or demonstrate an equivalent standard, from 1 July 2026.
Roughly 15 per cent. You delete what does not apply to your workplace, add your business name and sign off on the controls. Most businesses finish a kit in an afternoon.
Not to produce the documentation. The kits provide the risk assessments, the controls matrix, the SOPs and the policies a regulator asks for, which is the part consultants normally bill 500 or more hours to write.
Regulators expect control measures based on the actual risk profile of the work rather than generic statements. Retail work places psychosocial risk at the counter. A template that could belong to any business is the kind of document that fails an audit.
No. Psychosocial duties are already enforceable. Buy either kit now and the full amount you paid is credited against the SafeWize compliance system when it launches in November 2026.
Done for you. Not generic templates.
