Not a generic template. Our psychosocial hazard kits for hospitality are built around the risks that actually show up across Australian hospitality, accommodation and tourism businesses — a researched risk assessment for each of the 17 psychosocial hazards, plus a matrix of 200+ risks for your workplace. Over 200 hours of work, already done.
This Digital Compliance Kit is specifically designed for Australian small to medium businesses.
Find every psychosocial hazard present in your work — all 17 categories, not just the obvious ones.
Evidence: hazard registerRate the likelihood and consequence of each hazard for your workers, your sites and your shifts.
Evidence: risk assessmentEliminate the risk, or minimise it as far as reasonably practicable using the hierarchy of controls.
Evidence: SOPs & policiesConsult your workers, check the controls are working, and review after any incident or change.
Evidence: review logThe risk kit is over 200 hours of research and writing, already done. The SOPs & policies kit is 50+ hours — the controls, written down and ready to issue, and free with the risk kit for the first 100 businesses. Delivered by email as editable files.
200+ hours of research and writing, done
$699one-off, instant delivery
50+ hours of research and writing, done
$499one-off, instant delivery
The first 100 businesses to buy the risk assessments kit receive the SOPs & policies kit free.
Both kits for $699 instead of $1,198. You save $499
Hierarchy of controls training pack and the 90-day compliance pathway.
This is page 1 of 6 for the first psychosocial risk in the hospitality kit — PH-01, High Job Demands. Hazard, exposure, rating, controls and actions, all filled in.
Every SafeWize Risk Assessment Kit contains 17 of these documents, each one written for hospitality. Download PH-01 High Job Demands for hospitality and see for yourself.
Download sample risk assessment200+ hours of work
An afternoon of editing
The hospitality kit covers running the business — service peaks, understaffing, patron aggression, split rosters. Then, because a hotel's night audit carries different risks to a guided tour, we built a kit for each as well.
For owners, venue and duty managers across food service, accommodation, tourism and travel. 17 hazard categories written around running a hospitality or tourism business — service peaks, roster churn, patron aggression, young workforce supervision.
Or take the kit for your operation
Night audit, lone housekeeping, guest conflict
Crowd pressure, incident exposure, peak seasons
Client escalation, disruption management
Seasonal surges, visitor aggression
Lone leadership, long days, remote work
Not listed? We will build it. Purchase the industry kit and we will build yours for you.
Request your kitRegulators expect controls based on the actual risk profile of the work — not generic statements. A template that could belong to any business is exactly what fails an audit.
Nothing an inspector can't see through.
Our full compliance system launches in November 2026. The $699 you spend on a kit today comes off it in full — so there's no reason to wait out your obligations.
Done for you. 200+ hours of work you skip, documentation ready this week.
The complete compliance system — with your full $699 credited toward it.
First 100 businesses only. Buy the $699 risk kit and the full SOPs & Policies Kit — valued $499 — comes with it.
One-time payment, instant email delivery. SOPs & Policies Kit ($499) included free.
Claim the free SOPs kitBonus ends once 100 businesses have claimed it.
Under the model Work Health and Safety Regulations, a person conducting a business or undertaking must identify psychosocial hazards, eliminate the risk so far as is reasonably practicable, and where elimination is not possible, minimise the risk using control measures. Since 1 December 2025 these duties have been enforceable in every Australian state and territory. From 1 July 2026, NSW businesses must comply with the approved Code of Practice: Managing psychosocial hazards at work or demonstrate an equivalent standard.
Regulators expect control measures based on the actual risk profile of the work. Generic statements do not satisfy the duty, and higher-order controls that change the work itself are preferred over controls that ask the worker to cope. For a hospitality business, this means the assessment must address the hazards that arise in your workplace rather than describing workplace stress in the abstract.
Hospitality concentrates psychosocial risk in the service peak. Understaffing during trade turns ordinary workload into sustained intensity, and split or unpredictable rosters prevent recovery between shifts. Aggression from intoxicated patrons is a foreseeable feature of licensed venues rather than an exceptional event, and close-alone work at the end of trade removes support at the point of highest risk. The workforce skews young and casual, which reduces the likelihood that hazards are reported at all — junior workers frequently do not know what they are entitled to raise. Sexual harassment risk in customer-facing roles is well documented across the sector, and the positive duty under the Sex Discrimination Act now requires employers to take proactive steps rather than respond to complaints.
SafeWize hospitality kits include a separate risk assessment for each recognised psychosocial hazard, approximately 5 to 6 pages per hazard, with the hazard described in your industry's language, the risk rated, and controls selected and mapped to the hierarchy of controls. The full list is set out on the psychosocial kits page.
In a WHS investigation, documentary evidence determines the outcome. Inspectors typically ask for the psychosocial risk assessment, the control measures selected and their position in the hierarchy of controls, evidence of worker consultation, and records showing controls have been reviewed. A statement that the workplace culture is positive is not a defence and does not appear in an audit trail.
The obligations described on this page come from the model WHS Regulations and the psychosocial hazards Code of Practice. The primary sources are published by Safe Work Australia and the state and territory regulators:
Your regulator: SafeWork NSW · WorkSafe Victoria · WorkSafe Queensland · SafeWork SA · WorkSafe WA · WorkSafe Tasmania · WorkSafe ACT · NT WorkSafe · Comcare (Commonwealth)
SafeWize is not a regulator. The kits are compliance documentation, not legal advice. Always check the current requirements with the regulator in your jurisdiction.
The kits are built to the model WHS framework and the psychosocial hazards Code of Practice, which every Australian state and territory now enforces. Enforceable psychosocial duties have applied nationally since 1 December 2025, and NSW businesses must comply with the approved Code of Practice, or demonstrate an equivalent standard, from 1 July 2026.
Roughly 15 per cent. You delete what does not apply to your workplace, add your business name and sign off on the controls. Most businesses finish a kit in an afternoon.
Not to produce the documentation. The kits provide the risk assessments, the controls matrix, the SOPs and the policies a regulator asks for, which is the part consultants normally bill 500 or more hours to write.
Regulators expect control measures based on the actual risk profile of the work rather than generic statements. Hospitality concentrates psychosocial risk in the service peak. A template that could belong to any business is the kind of document that fails an audit.
No. Psychosocial duties are already enforceable. Buy either kit now and the full amount you paid is credited against the SafeWize compliance system when it launches in November 2026.
Done for you. Not generic templates.
